Refund policy
What it is: Our refund rules for every product and service.Who it's for: Anyone buying from CI-AI Fusion Ltd.What you get: A clear summary table, then the full detail.
Last updated: 19 October 2026
Refunds at a glance
| Product or service | Price | Refund rule |
|---|---|---|
| Free current-state assessment | Free | Never invoiced, so nothing to refund. |
| Line Loss Finder report | NZD 49 | Full refund if you ask within 14 days of purchase. No reason needed. |
| Changeover Planner | NZD 49 | Full refund if you ask within 14 days of purchase. No reason needed. |
| Shop-Floor Improvement Toolkit | NZD 99 | No change-of-mind refunds. Your rights under the Consumer Guarantees Act still apply. |
| Bundles (Toolkit + Tool, Complete Bundle) | NZD 129 / NZD 149 | No change-of-mind refunds. Your rights under the Consumer Guarantees Act still apply. |
| Upgrade credit towards the Complete Bundle | Credit of NZD 50 to NZD 129 | Non-refundable. One single-use code per qualifying purchase, valid 30 days, Complete Bundle only. Not exchangeable for cash. |
| Duplicate or accidental purchase, or a report that won't open | Any | Fixed or refunded in full. |
| Coaching: Lead your first improvement (4 sessions) | NZD 690 incl GST | Unused sessions refunded pro rata at NZD 172.50 each. Sessions already held are not refunded. |
| Mentoring: The People Whisperer | NZD 290 a month incl GST | Cancel any time before your next month starts and that month is never charged. A month already started is not refunded. |
| Free 20-minute intro call | Free | Nothing to refund. |
| Consulting: Path A gain-share / Path B day rate | Under a written proposal | Cancellation, refund and settlement terms are agreed in your written proposal before any work starts. |
All refunds go back to the original card through Stripe. Full details are below.
Line Loss Finder report (NZD 49)
If the report isn't useful to you, contact us within 14 days of purchase and we'll refund the full NZD 49. You don't need to give a reason, though we welcome feedback.
- How to ask: contact us by email at ciaifusionltd@gmail.com. Include the email address you paid with, or your Stripe receipt number.
- How it's paid: refunds go back to the original card through our payment provider, Stripe. Your bank may take several business days to show it.
- Duplicate or accidental purchases are refunded in full.
- If the report doesn't open after you pay, contact us and we'll fix it or refund you in full, whenever it happens.
Changeover Planner (NZD 49)
If the plan isn't useful to you, contact us within 14 days of purchase and we'll refund the full NZD 49. You don't need to give a reason. The same how-to-ask, payment, duplicate-purchase and won't-open rules as the Line Loss Finder apply.
Shop-Floor Improvement Toolkit and bundles (NZD 99, NZD 129, NZD 149)
The Toolkit and the bundles are digital downloads delivered straight after payment, so there are no change-of-mind refunds. Your rights under the Consumer Guarantees Act still apply. Duplicate or accidental purchases are still refunded in full, and if your download doesn't work, contact us and we'll fix it.
Lead the Change coaching and mentoring
The 20-minute intro call is free. Lead your first improvement (4 sessions, NZD 690 incl GST): if you stop before all four sessions are used, we refund the unused sessions on a pro-rata basis (NZD 172.50 per unused session). Sessions already held are not refunded. Monthly mentoring (NZD 290 a month incl GST): cancel any time before your next month starts and you won't be charged for that month. A month already started is not refunded. To cancel or ask for a refund, email us.
Upgrade credit
Upgrade credit towards the Complete Bundle (see Pricing) is non-refundable and can't be exchanged for cash. You get one single-use code per qualifying purchase, valid for 30 days and usable only on the Complete Bundle. The Complete Bundle bought with a code follows the Toolkit and bundle rules above.
Current-state assessment
The assessment is always free and never invoiced, so there is nothing to refund.
Consulting engagements (Path A and Path B)
Fees for change work apply only after you accept a written change proposal. Cancellation, refund and settlement terms for those engagements are agreed in the proposal.
Your rights under New Zealand law
Nothing in this policy limits any rights you have under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where they apply.
Contact
CI-AI Fusion Ltd, New Zealand. Contact us by email at ciaifusionltd@gmail.com.
